Every slow reply is an opportunity your competitor might take. And customers message at any hour: after midnight, on Fridays, and at peak time when everyone is busy.
What is a WhatsApp AI agent?
It's an AI-powered "employee" that reads your customers' messages and replies instantly using your store's knowledge: your products, prices, opening hours, and delivery and return policies.
It works across channels: WhatsApp, Messenger, Instagram, and even voice calls.
What can it do?
- Answer repeated questions about prices, sizes and locations.
- Search your catalog and suggest the right product.
- Calculate prices, including live ones like today's gold rate.
- Capture interested customers so your team can follow up.
- Understand voice notes and reply in Arabic voice.
Most importantly: when does it stop?
A good agent doesn't guess. If it doesn't have the information, it says so and hands the chat to a human. When a staff member steps in, the agent stays silent until the chat is handed back.
That's what separates a professional agent from ordinary bots that confidently give wrong answers.
Who is it for?
Restaurants, gold shops, clothing stores, clinics — any business that gets lots of messages every day.
We built exactly this in Hader: every store gets its own agent, and each store's data is fully isolated from the others.
